Refund policy

Returns

You can return most items within 15 days of delivery. After 15 days, we can't offer a refund or exchange.

To be eligible, items must be:

Unused and in the same condition you received them
In the original packaging
Accompanied by a receipt or order number

Return authorization

All returns need a Return Authorization (RA) number. Email sales@skyproducts.ca with your order number and the items you want to return. We'll reply with your RA number and return instructions. Returns sent without an RA number may be refused.

Restocking fee

Returns of non-defective items are subject to a 25% restocking fee, deducted from your refund. There is no restocking fee on items that arrive damaged, are defective, or were shipped in error.

Items that can't be returned

Powder-coated or custom-coloured parts
Custom or special-order items
Sale items
Items that have been installed, cut, drilled or modified

Return shipping

You pay return shipping, and those costs are not refunded. For returns over $75, we recommend a trackable service or shipping insurance. We can't guarantee we'll receive your return.

Ship returns to:
Snow Retention Warehouse 2 Chisholm Crt Ajax, ON L1S 4N8 Canada

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method. Items returned damaged, incomplete, or not in original condition may receive a partial refund or be declined.

If your refund hasn't arrived, check with your bank or card issuer first, then contact us at sales@skyproducts.ca.

Damaged, missing or incorrect items

Inspect your order when it arrives. Report damage, missing items or incorrect items within 5 days of delivery by emailing sales@skyproducts.ca with your order number and photos. We'll repair, replace or refund the affected items at no charge.

Warranty

Products from other manufacturers carry the original manufacturer's warranty.

If a product is defective during the warranty period, we'll repair or replace it at our option. To make a claim:

Email sales@skyproducts.ca within the warranty period with your order number, a description of the defect and photos.
We'll review the claim and send an RA number if a return is needed.
Ship the defective part to us, prepaid. We'll ship the repaired or replacement part back to you at no charge.

The warranty does not cover:

Installation, removal or labour costs
Damage from improper installation, or from not following the manufacturer's instructions
Products altered or repaired by anyone other than us or someone we've approved
Normal wear, accidents, or damage from misuse
Powder-coating finishes applied at the customer's request (colour match, fading or finish defects)

This warranty doesn't limit any rights you have under applicable consumer protection law.