Shipping policy

Where we ship

We only ship to addresses within Canada. We can't ship internationally or to PO boxes.

Processing time

Orders take 1–2 business days to process before they ship. You'll get a shipping confirmation email with tracking once your order is on its way.

Canada

We ship with whichever carrier offers the best rate for your order, such as UPS or Purolator. Delivery usually takes 2–5 business days after shipping, depending on your location.

Shipping is a flat rate based on your postal code, for orders up to 100 lb.

Orders over 100 lb

We'll email you a shipping quote for orders over 100 lb. Your order won't be processed until you accept the quote.

Taxes

Applicable GST, HST and provincial sales taxes are calculated at checkout based on your shipping address.

Damaged, lost or short shipments

Inspect your order when it arrives. Report damage, missing items or shortages within 5 days of delivery by emailing sales@skyproducts.ca with your order number and photos. If you don't report an issue within 5 days, we'll consider the order delivered complete.

If your tracking shows no movement for 5 business days, contact us and we'll open a claim with the carrier.